Returns Policy
DAMAGED GOODS RETURNS POLICY
If any items are faulty, you must inform us immediately so that we can give you a return number and arrange to exchange the goods. Returns will not be accepted without a returns number.
It is important that faulty goods are kept along with their orignal packaging and in a safe place until they are returned.
NO QUIBBLE RETURNS POLICY
For your peace of mind, we allow the return of goods within 7 days of receipt subject to the following terms;
- All returns must be confirmed by phone or through the contact form with our support team who will give you a reference number so that we can track it’s return.
- All returns must be in ‘as new’ condition and it is the responsibility of the customer to ensure that the goods are kept safe until back with us.
- It is the customers’ responsibility to arrange and pay for carriage of the goods back to us. It is advisable to send goods back via a tracked and insured service. The Royal Mail and most couriers are able to offer this on request.
- While the packaging we add for postage may be removed, the products retail packaging must be undisturbed and any seals must remain in place.
- Any free gifts that came with the returned goods must also be returned.
- A refund will be made minus the carriage paid on the total order.
- Our support team will recalculate your original order and will adjust any refund to take into account any discounts that wouldn’t have applied if the returned goods had not been ordered. An example of this might be where a product attracts a lower price if a minimum quantity is purchased. This applies to any costs associated with the order. If for example your order would not have qualified for free carriage without the returned item then the carriage charge that would have applied will be subtracted from any refund.
- There are certain goods that are excluded from the ‘no quibble returns policy’. These include; Foodstuffs and perishable goods, personalised goods, ‘special order’ goods and any custom built goods.
- All refunds will be made back onto the card used for purchase. We aim to process all refunds within 7 days from the return of goods, although in certain circumstances this may take up to 30 days.
